Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns are subject to a restocking fee (see below).
You CANNOT return USED gun parts!
To complete your return, we require it be from the original purchaser with the original order number.
There are certain situations where only partial refunds are granted:
- Used
- Returned without reason (order in error, changed mine, etc) (25% restocking fee)
- Any item that is returned more than 14 days after delivery
Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are no refunds on services. Once purchased, the purchaser has 90 days to ship the component in for service. After such time, the order is forfeit. This is due to shipping label issues and accounting reasons. You can contact us and purchase a new label if 90 days has elapsed and you still want the service performed.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
Exchanges are permitted on new, unused products. Purchaser must pay shipping both ways for the exchange. If the returned product is used, it cannot be exchanged for credit and the purchaser must pay for return shipping.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@zrtacticalsolutions.com and send your item to: 15223 Herriman Blvd, STE 4. Noblesville, IN 46060
Shipping returns
To return your product, you should mail your product to:
ZRTS
15223 Herriman Blvd.
STE 4.
Noblesville, IN 46060
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@zrtacticalsolutions.com for questions related to refunds and returns.